Office Facilities Assistant

Overview

Full-time, fixed-term contract until April 2027Salary: £29,864 per annum plus opportunity to earn up to 5% performance related payLocation: Hale Village, London, N17

Newlon Housing Trust is a charitable housing association and a major provider of new affordable housing in north and east London. Working in our Head Office, you will assist and support the Office Facilities Manager and Facilities Officer in maintaining and managing high quality office facilities, and provide a friendly, customer-focused reception service to all users of the building.

Responsibilities

• Assist with processing payments, managing administrative records and internal post
• Organise deliveries, couriers and taxis
• Take on manual handling activities such as distributing and storing deliveries and keeping areas tidy
• Ensure callers and visitors are handled efficiently and courteously; maintain the reception area and interview rooms
• Provide a reliable, professional reception service to all users of the building

Qualifications and Skills

• Proven track record of working in a customer service delivery role
• Ability to problem solve and achieve results while meeting service standards
• Excellent communication skills and sound judgement
• Natural empathy and willingness to help; ability to inspire confidence in customers
• Good numeracy and organisational skills; ability to cope with changing priorities

Benefits and Working Arrangements

• 27 days holiday
• Non-contributory pension
• Excellent benefits and a flexi scheme
• Role is non-hybrid; you will attend the office 5 days a week
• Office is based in purpose-built Hale Village offices, near the Tottenham Hale transport interchange

Application Details

• Closing date: Tuesday 4 August 2026
• Online assessments: Monday 10 to Wednesday 12 August 2026
• Interviews: Thursday 20 August 2026 (in person at our Hale Village offices)
• No agencies
• Newlon Housing Trust is a charitable housing association and a committed equal opportunities employer. We are committed to learning and development for our staff.

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