Real-Time Scheduling & Resource Optimisation Lead

M&G Life is seeking a Scheduling & Real-Time Optimisation Manager to lead the real-time resource planning across contact centres and related support services. You will translate forecasts into executable intraday schedules, make quick deployment decisions, and drive service level performance.

The role requires strong leadership, analytic capability, and the ability to influence across stakeholders, ensuring cost control and a superior colleague experience while maintaining customer outcomes.

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