Introduction
You’ll be the first point of contact for IT queries and technical issues across the organisation. Working alongside the IT Manager, you’ll develop practical, hands‑on skills while studying towards your qualification. This is an excellent opportunity to build a foundation in IT support within a team that works on cutting‑edge technologies.
About the Employer
Camargue Group is a corporate communications, public affairs, and digital agency specialising in the property, infrastructure, and business services sectors. The agency provides B2B communications, public affairs, community consultation, crisis management, digital engagement, and branding. In addition to our Cheltenham headquarters, we maintain offices in London, Birmingham, Cardiff, and York.
What You’ll Do
- Respond to first-line IT support requests from colleagues by phone, email, ticketing system or in person
- Log, update and track IT incidents and service requests, escalating more complex issues where needed
- Help troubleshoot common hardware, software, printer, laptop, desktop, Microsoft 365 and basic network issues
- Support the setup of new starters, including user accounts, laptops, software access and basic device configuration
- Carry out routine IT administration tasks such as password resets, access updates and maintaining IT asset records
- Assist with creating and updating simple IT guides, FAQs and documentation to help staff resolve common issues
Training Outcome
Potential position upon completion of the apprenticeship.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Team working
- Initiative
Qualifications
- Essential – GCSE – English – 4
- Essential – GCSE – Maths – 4
- Course Information:
- Course: Information communications technician (level 3)
- Level: 3
- Route: Digital
- Apprenticeship Level: Advanced
Working Arrangements
- Working Week: Monday – Friday 9.00am – 5.30pm with 1 hour for lunch. Not including bank / public holidays.
- Expected Duration: 2 Years
Training Provider
GLOUCESTERSHIRE COLLEGE
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