Introduction
An exciting opportunity to join Wren Travel as a full‑time Business Administration Apprentice. You will support the day‑to‑day running of our busy travel agency while working towards a Level3 Business Administration qualification.
About the Employer
Wren Travel Limited is an independent, travel agency established 2.5 years ago, part of the Not Just Travel brand. We specialise in creating bespoke holidays and exceptional travel experiences for clients across the UK. As a growing business, we pride ourselves on delivering outstanding customer service, building strong relationships with trusted travel partners, and providing expert travel advice. Our friendly and supportive team offers an excellent opportunity for someone looking to start or develop a career within the travel industry while gaining valuable business administration experience.
What You’ll Do
Wren Travel is looking for an enthusiastic and organised Business Administration Apprentice to join our growing team on a full‑time basis. This is a varied role where no two days are the same. You will play a key part in supporting the smooth running of the business while gaining valuable experience within the travel industry. Your duties will include:
- Managing incoming emails and responding to customer enquiries.
- Liaising with hotels, tour operators and travel suppliers.
- Assisting with preparing bespoke holiday quotations.
- Supporting clients before, during and after their bookings.
- Maintaining accurate customer records and updating internal systems.
- Preparing travel documentation and customer mail packs.
- Writing personalised postcards for clients.
- Assisting with general office administration and filing.
- Supporting marketing activities and social media where required.
- Providing excellent customer service both over the phone and via email.
You will receive full training and support while completing your Level3 Business Administration Apprenticeship. This role offers the opportunity to develop valuable business, communication and customer service skills within a fast‑growing independent travel company.
Training Outcome
Successful completion of the apprenticeship could lead to a permanent position as a Business Administrator or Travel Consultant, with opportunities for further training and career progression as Wren Travel continues to grow.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
Qualifications
- GCSE Maths & English – 4/C or above
Course Information
- Course: Business Administrator (Level3)
- Level: 3
- Route: Business and Administration
- Apprenticeship Level: Advanced
Working Arrangements
- Working Week: Monday – Friday 9am – 5pm with 30‑minute lunch break
- Expected Duration: 1Year6Months
- Training Provider: DERBY BUSINESS COLLEGE LIMITED
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