Medical Receptionist

Responsibilities

• Receive, assist, and direct patients in a welcoming manner in accessing the appropriate service or healthcare professional within a supervised environment of the practice.
• Undertake a variety of administrative, reception, and clerical duties within the practice, ensuring all delegated duties are carried out within the practice’s guidelines and policies.
• Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via telephone.
• The post-holder will be expected to undertake training that is appropriate and relevant, to enhance and progress their role within the practice.
• Book patient appointment requests by telephone and in person following practice procedures.
• Book patient appointments into the Huddersfield Extended Access Service Hub.
• Ensure all messages are dealt with efficiently and appropriately, and cascade them to the relevant person.
• Take requests from members of the public wishing to become patients, issuing the appropriate information and application forms and advising them of the new patient application process.
• Be confident in arranging an ambulance in an emergency after taking details of the request and relaying accurate information to the emergency services over the telephone.
• Process repeat prescription requests accurately in accordance with practice guidelines.
• Scan and attach documents onto the patient’s electronic medical record accurately in accordance with practice procedures.
• Process electronic referrals via the Locala website to the District Nursing Team.
• Process data entry onto patient medical records, always ensuring accuracy and security of data.
• Provide refreshments for staff and visitors as required, load and empty the dishwasher, and keep kitchen areas clean and tidy.
• As practice processes change under the direction of NHS England, duties and responsibilities will evolve; the post-holder is expected to undertake training in order to participate and be competent in a wide range of activities.

Qualifications

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2 Health and Social Care

Experience

• Experience of administrative duties
• Experience of working with the general public
• Experience of working in a healthcare setting
• Excellent communication skills (written and oral)
• Effective time management (planning and organising)
• Strong IT skills
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow policies and procedures
• Ability to work under pressure

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