Sina Health Centre is looking for a friendly, professionaland enthusiastic receptionist to join our wonderful team on a part -time,temporary basis basis to provide maternity leave cover.
As the first point of contact for our patients, you willplay a key role in providing an excellent patient experience. You will beresponsible for receiving, assisting and directing patients to theappropriateservice or healthcare professional in a courteous, efficient, andeffective manner.
Provide general assistance to the Practice team and projecta positive and friendly image to patients and other visitors, either in personor via the telephone
To be able to cover as and when required, with flexibilityto cover annual leave and sickness leave is essential.
Main duties of the job
Job Responsibilities:
- Opening & Closing of the surgery
- Welcome patients and visitors to the practice
- Answering telephone calls and dealing with enquiries
- Care Navigating patients to the most appropriate clinician or service
- Booking & Cancelling appointments
- Actioning E-Consult triage requests
- Process prescription requests
About us
Sina Health Centre is a friendly, patient-centred GPpractice committed to delivering high-quality healthcare to our localcommunity. We pride ourselves on providing accessible, compassionate, andeffective care, supported by a dedicated team.
Our clinical team includes 2 GP partners, 2 AdvancedClinical Practitioners , 2 Practice Nurses and 2 Health Care Assistantswhowork together to provide a wide range of primary care services. We are alsosupported by a skilled team of ARR’S staff, including a First ContactPhysiotherapist, Mental Health Practitioner, Social Prescriber and PracticePharmacists ensuring patients have access to the right care and support at theright time.
Our experienced Senior Management Team, Medical Secretaryand Reception Teamwork hard to ensure the smooth and efficient running of thepractice. Our receptionists are often the first point of contact for patientsand are dedicated to providing a welcoming, professional, and helpful service.
At Sina Health Centre, we value teamwork, respect, andcontinuous improvement, creating a supportive environment for both our patientsand our staff.
Job responsibilities
- Opening & Closing of the surgery
- Welcome patients and visitors to the practice
- Answering telephone calls and dealing with enquiries
- Care Navigating patients to the most appropriate clinician or service
- Booking & Cancelling appointments
- Actioning E-Consult triage requests
- Process prescription requests
Care navigate patients to the most appropriate healthcare professional or service.
Maintain the reception area to a high standard.
Person Specification
Qualifications
- Previous reception or customer service experience.
- Knowledge of GP clinical systems such as EMIS Web.
- Experience working within a healthcare or NHS environment.
- Understanding of NHS primary care services.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr…