UK & Ireland Senior Manager, Customer Success & Growth

Freshworks in London is seeking an experienced Senior Manager of Customer Success to lead and scale our UKI team. Based in London, you’ll ensure Enterprise and Mid-Market customers achieve measurable value and long‑term success with Freshworks.

Reporting to the Director, Customer Success EMEA, you’ll define regional strategy, lead a high‑performing team of CSMs, build scalable, data‑driven playbooks, and collaborate cross‑functionally to drive retention, expansion and customer advocacy.

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