Senior Product Analyst

Senior Product Analyst – Decision Platform Team

We are hiring our first Senior Product Analyst for the Decision Platform team. This role is focused on Decision Platform, our B2B enterprise software suite for insurers. The position requires a highly independent, commercially aware analyst who can turn complex data across multiple products into clear insight, sharp recommendations, and better product decisions.

Key Responsibilities

• Own product analytics across Decision Platform products by defining meaningful product, customer, operational, and commercial metrics across Rules Engine, Decision Studio, AI Engine, and cross‑product workflows.
• Proactively identify opportunities by analysing product data and user journeys, delivering actionable recommendations that influence roadmap, proposition, UX, engagement, retention, and performance.
• Partner with Product Managers and Product Designers to shape discovery, define success measures, evaluate experiments, and assess feature impact.
• Work with Engineering and Data teams to improve instrumentation, data quality, event capture, and access to the right product and customer data.
• Segment customers, users, and behaviours to understand differences by region, insurer, proposition, workflow, maturity, and product adoption pattern.
• Develop and maintain dashboards and reporting for product teams, leadership, and business stakeholders, linking strategic objectives and OKRs to product, customer, operational, and commercial performance.
• Support product strategy and business cases with evidence‑based analysis, including opportunity sizing, trend analysis, adoption analysis, and outcome modelling.
• Help assess analytics, insight‑generation, and recommendation opportunities within the product, including how these capabilities could create customer value.
• Communicate clearly with stakeholders, turning complex analysis into simple, persuasive narratives and practical next steps.
• Create customer and market intelligence views by combining product analytics, customer feedback, discovery insights, commercial context, product marketing research, and market intelligence to identify opportunities, risks, and strategic priorities.
• Monitor competitor, industry, and market trends to provide context for product performance, customer expectations, and strategic decision‑making.
• Support portfolio‑level decision making by helping leadership understand product, customer, commercial, and market performance through insight‑led reporting and recommendations.

Qualifications

• Bachelor’s degree in Mathematics, Statistics, Computer Science, or related field; Master’s or other advanced degree preferred.
• At least 5 years of experience as a Product Analyst, Senior Product Analyst, or similar role in a digital product, B2B SaaS, enterprise software, platform, or workflow product environment.
• Strong product sense and commercial judgement, with a track record of delivering actionable insights that influenced roadmap decisions, product performance, customer outcomes, or business results.
• Strong product analytics skills including metrics design, funnel analysis, cohort analysis, segmentation, behavioural analysis, feature performance assessment, customer journey analysis, experimentation, forecasting, predictive modelling, causal inference, or other advanced analytical techniques.
• Experience with product analytics, engagement, BI, and visualisation tools such as Mixpanel, Amplitude, Customer.io, AppsFlyer, Tableau, Looker, or equivalent.
• Strong SQL and spreadsheet skills, with the ability to perform robust ad‑hoc analysis and interrogate data independently.
• Experience helping to set up, mature, or significantly improve product analytics practices, including metrics frameworks, instrumentation, dashboards, governance, or ways of working.
• Highly autonomous and comfortable operating in ambiguity, with strong stakeholder management and communication skills.
• Experience conducting or supporting competitive analysis, market benchmarking, or industry research to inform product strategy and investment decisions.

Why Join Us

Foundational role: you will be the first Product Analyst in this part of the business and will shape how product analytics is done in Decision Platform. High impact: your work will directly influence product direction across a strategic product suite. Interesting problem space: you will work on products that combine automation, AI, data, and complex insurer workflows. Cross‑functional influence: you will partner with senior stakeholders across Product, Design, Engineering, Data, and the wider business. Strong growth opportunity: this is a chance to define a function and raise the bar in a scaling business backed by a strong parent company.

If you are passionate about Product and thrive in a dynamic, fast‑paced environment, we want to hear from you!

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