Senior Incident Manager – Financial Services (Hybrid)

Mercer is seeking a Senior Incident Manager to join the Operations team across Sydney, Melbourne or Adelaide in a hybrid role requiring at least three days in the office weekly. You will lead end-to-end incident management, perform root cause analyses, oversee remediation efforts, and coordinate cross-functionally with Risk, Compliance, and Technology.

Ideal candidates will have 5+ years in financial services (superannuation/insurance), strong product and business acumen, and proven project

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