Overview
We are recruiting for several positions within the Operations Centre, which delivers 24/7 critical services including emergency telecare, security alarms and community safety. Candidates will respond to emergency calls, operate a range of platforms, and work in a high‑pressure, integrated environment.
Roles & Shift Patterns
- Fixed Term (12 months) – Full Time Day Shift (07:30–19:30)Two positions covering sickness. Pattern: 2,2,3 or 4 days working, 4 days off (subject to vacancies).
- Permanent – Full Time Night Role (19:30–07:30)
- Permanent – Part Time Night Role (19:30–07:30; 19.25 hrs/week)
Night shift patterns: Full time – 4 days on, 4 days off. Part time – 2 days on, 6 days off. All roles include bank holiday and weekend work in line with shift pattern.
Key Responsibilities
- Respond to telecare emergency calls, provide reassurance and coordinate appropriate responses.
- Operate telecare, security alarm platforms, surveillance cameras, telephony, intercom, radio, car park and concierge services.
- Maintain accurate records, communicate with customers, clients, directorates and external organisations.
- Use Microsoft Office and other IT tools confidently.
- Work creatively and independently to solve problems within the operational framework.
Qualifications & Vetting
All positions require Police NPPV2 Full vetting, which necessitates a minimum of 3 years UK residency. An Enhanced DBS check will also be required. Candidates who do not meet the residency criteria will not proceed past the interview stage.
Benefits
Bristol City Council offers a generous rewards package including membership of the Local Government Pension Scheme and an annual leave allowance. The Council is a Disability Confident employer and is committed to diversity, equity and inclusion.
Application Process
To be shortlisted you must demonstrate how you meet each essential criterion outlined in the Person Specification. The Council reserves the right to close the vacancy early and will review applications as they are received. Applicants are also encouraged to complete the personal information section; it will be kept confidential and used to ensure fair treatment.
Bristol City Council strives to have a workforce that reflects the communities it serves. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.
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