About The Role
The post will provide first line technical support and training for the LiquidLogic application, answering user queries, dealing with system issues and providing guidance. You will be part of a larger team and work collaboratively with one other senior Technician coaching & mentoring technicians and junior technicians; monitoring the workload of the team and supporting specific projects and pieces of work.
Responsibilities
• Provide first‑line technical support for the LiquidLogic application.• Deliver training and guidance to users.• Coach and mentor technicians and junior technicians.• Monitor team workload and support project work.
Qualifications and Experience
A good understanding of Social Care and Education and working knowledge of LiquidLogic is essential; along with excellent communication and organisational skills and the ability to work well as part of a team. The ideal candidate will have experience delivering first‑line support on a service desk in line with ITIL guidelines and experience of an IT ticketing workflow system. Experience delivering small group systems training and supervisory experience is desirable.
Benefits
Competitive salary, generous holiday allowance, special leave provisions, employer contribution pension scheme, Employee Assistance Programme, flexible working, career development, employee volunteering schemes and access to discounted activities and days out.
Legal and Other Information
- Public Services Network role requires a Basic Disclosure check and a 3 year’s verification of employment history.
- BanES Council operates a policy of prior consideration for roles for any individual on the Council’s at‑risk register (redeployment). Redeployed individuals who meet the essential criteria will be considered ahead of external applicants.
- Role is subject to a Basic DBS check.
- We are a Disability Confident Employer.
- Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. Anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.
Contact Information
Sara O’Donnell, Business & Applications Support Team Manager sara_odonnell@bathnes.gov.uk 01225395896
Application Notes
No agencies please. Interview date: TBC. This advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.
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