Introduction: Supporting the current BAU team through low priority tickets to begin with and then progressing upwards while learning on the job. Also administrative, coordination, and operational support while developing knowledge, skills and behaviours in line with the software development apprenticeship standard.
About the Employer: We are The Dispute Service, and we safeguard tenants’ deposits throughout the United Kingdom, offering a free dispute resolution mechanism in the event of a dispute over its return. We are looking for a positive, flexible and motivated individual to join our team as a Software Developer Apprentice. This role sits within the Head of Salesforce delivery and will support the existing BAU team and in-house Salesforce lead projects. You will gain exposure to a wide range of tech related activities, including administrative coordination, stakeholder support, reporting, and process improvement.
Responsibilities
Business Operations Support
- Provide tech support to the Head of Salesforce Delivery and wider tech team
- Assist in ticket solving and ongoing Salesforce issues
- Support the delivery of operational priorities projects in technology
- Help track actions, risks, and deliverables to ensure effective follow‑up and completion
Data, Reporting and Analysis
- Support the preparation of reports, dashboards, and operational updates
- Assist in gathering and maintaining data to support business decision‑making
- Ensure information is accurate, up to date, and presented clearly
Stakeholder and Communication Support
- Support communication between teams, ensuring information is shared clearly and efficiently
- Ensure tickets assigned are up to date on JIRA Board and service desk with complete analysis and resolution
- Provide support in responding to internal and external queries where appropriate on the service desk
Administrative and Process Support
- Provide general administrative support including document management, record keeping, and coordination tasks
- Support the development and improvement of internal processes and procedures
- Assist with compliance‑related activities and ensure accurate record keeping
Apprenticeship Responsibilities
- Complete all requirements of the Software Developer apprenticeship programme
- Attend and actively participate in training sessions, workshops, and reviews with the training provider
- Maintain a portfolio of evidence demonstrating learning and development
- Apply learning in the workplace to develop competence in software developing
- Take responsibility for personal development and progression throughout the apprenticeship
Training and Development
- Undertake a Level4 Software Developer Apprenticeship (or equivalent)
- Receive a minimum of 20% off‑the‑job training, including study time, workshops, and learning activities
- Be supported by a dedicated line manager and apprenticeship provider
- Participate in regular progress reviews and feedback sessions
- Develop core competencies in communication, organisation, problem‑solving, and tech processes
Skills Required
- Communication skills
- Attention to detail
- Organisation skills
- Logical and team‑working ability
- Willingness to learn
- Prioritise workload
- Aptitude and logic writing
- Excellent in non‑verbal skills
- Ability to manage tasks
- Proactive & positive attitude
- Ability to take direction
- Work independently
- Reliability
- Good time management
- Flexibility and adaptability
Qualifications
- Essential – A Level – English – B or above
- Essential – A Level – Mathematics and Computer Science – AC
Working Arrangements
- Working week: Days and shifts to be confirmed
- Expected duration: 1 year 6 months
- Training provider: FIREBRAND TRAINING LIMITED
Equal Opportunities Statement: Implement TDS’ Equal Opportunities Policy in respect of all functions, ensuring that all policies and procedures are in accordance with good equal opportunities practice.
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