Hybrid Tier 1 IT Support Engineer – 24/7 On-Call

Becrypt is seeking a driven Tier 1 Customer Support Engineer to join the Customer Support Helpdesk team. You will provide first line technical support and logging of incidents, reporting to the Helpdesk Manager for direction.

You will handle customer inquiries via telephone, email, remote control, and on-site visits when required, ensuring tickets are current and accurate. The role includes 24/7 on-call rotation on a rotation basis.

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