Supported Accommodation Team Leader

The Supported Accommodation Team Leader is responsible for ensuring high-quality, safe, and effective service delivery within supported accommodation services. The role focuses on staff supervision, safeguarding, operational support, and achieving positive outcomes for young people.

Requirements

• Oversee the day-to-day running of supported accommodation services, including virtual oversight where applicable.
• Ensure young people receive safe, person-centred support in line with care plans.
• Implement and monitor care plans, risk assessments, and support strategies.
• Maintain accurate daily logs, reports, and case records.

2. Staff Supervision & Development

• Conduct regular staff supervisions and performance reviews.
• Carry out spot checks to ensure quality and compliance.
• Provide constructive performance feedback and coaching.
• Mentor and support new staff during onboarding.
• Identify training needs and report gaps to the Operations Manager.

3. Quality Assurance & Safeguarding

• Lead safeguarding practice across supported accommodation services.
• Report incidents, concerns, and safeguarding issues immediately.
• Ensure policies and procedures are followed in daily practice.
• Support internal audits and external inspections.

4. Support to Staffing Operations

• Assist with rota planning where required.
• Provide insights on staff availability and service needs.
• Support onboarding of staff into supported accommodation roles.
• Provide practical insights for new supported accommodation launches.
• Contribute to staffing models and service design.
• Share case studies and outcome evidence to support service development.
• Assist with pilot projects and innovation initiatives.

Key Accountabilities

• Service quality and compliance
• Staff supervision and development
• Safeguarding leadership
• Operational support and service growth

Skills & Experience Required

• Experience working in supported accommodation, residential care, or similar settings.
• Strong knowledge of safeguarding and child protection practices.
• Proven ability to supervise and develop staff.
• Excellent organisational and record-keeping skills.
• Ability to lead by example and promote person-centred care.
• Strong communication and problem-solving skills.
• Level 3/4 qualification in Health & Social Care or equivalent.
• Experience supporting Ofsted-regulated services.
• Knowledge of care planning and risk assessment frameworks.

Performance Indicators

• Quality of care delivery and compliance.
• Staff performance and retention.
• Safeguarding responsiveness and incident management.
• Positive outcomes and progress for young people.
• Contribution to service growth and operational efficiency.

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