Senior Digital Operations Coordinator

Senior Digital Operations Coordinator – EMEA

Michael Kors is seeking a senior-level professional based in London to drive the day‑to‑day operations and optimisation of our multi‑market e‑commerce platforms across the EMEA region.

Responsibilities

• Support the day‑to‑day operation and optimisation of our global e‑commerce platforms, ensuring a seamless customer experience across all markets.
• Monitor website performance and customer journeys, proactively identifying, investigating and escalating issues as needed.
• Act as a key point of contact between Digital, Customer Care, Logistics, Retail, Technology and external partners.
• Coordinate the operational delivery of key trading events, campaigns, promotions and seasonal sales. Manage timelines, dependencies and stakeholder communications to ensure successful launches and business readiness.
• Support website updates, releases and enhancements through accurate briefing, QA testing and validation.
• Produce regular reporting and analysis, identifying trends, opportunities and areas for improvement, using AI tools where relevant.
• Collaborate with internal teams and third‑party providers to resolve operational, fulfilment and payment‑related issues.
• Create and maintain operational documentation, processes and best practice guides.
• Support digital and omnichannel projects, driving continuous improvement across e‑commerce operations and customer experience.

Qualifications

• 2–3 years’ experience in Ecommerce Operations, Digital Operations or a related role, ideally within fashion, lifestyle or retail.
• Experience working with multi‑market, localised ecommerce websites.
• Project and stakeholder management experience, with the ability to coordinate multiple internal and external teams against tight timelines.
• Strong understanding of ecommerce operational processes, including fulfilment, customer service, payments and returns.
• Experience working cross‑functionally with technology, logistics, customer care and commercial teams.
• Experience working on social selling, marketplace or concession partners.
• Strong analytical skills with the ability to interpret data and identify actionable insights.
• Experience using AI tools to support data analysis and reporting.
• Excellent communication, organisation and stakeholder management skills, with a strong understanding of timelines and the ability to balance multiple priorities at once.
• Experience using ticketing and project management tools such as Jira, Asana, Monday.com or similar.
• Experience supporting QA/UAT testing and issue resolution.

Preferred Qualities

• Enthusiastic and proactive approach, with demonstrated ability to work in a fast‑paced, self‑starter environment.
• Team player with a positive “can‑do” attitude.
• Passionate about the customer and all elements of the customer experience.
• Energetic – sense of urgency.
• Excellent communication, interpersonal and time‑management skills with the ability to build effective relationships quickly.

EEO Statement

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

Pay Transparency

Compensation Range: 36,000.00 – 48,000.00 GBP

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