Data Administration Officer

Contract: 6‑month initial contract Location: Birmingham

Hays is excited to be partnering with a local council to build a brand-new Customer Master Data team.

This is a fantastic opportunity to be part of something new from day one – helping shape processes, improve data quality, and directly support service delivery across the council and trust.

Key Responsibilities

• Deliver accurate, high‑quality customer data services for the council and trust.
• Process new and updated customer records to agreed standards and deadlines.
• Verify customer information to meet corporate, financial, and legislative requirements.
• Identify and escalation of potential fraud concerns.
• Ensure full GDPR compliance and maintain strict confidentiality at all times.
• Support production of management information and compliance reports using Oracle.
• Utilise tools such as Power BI, Excel, and SQL to support reporting and data integrity tasks.

Qualifications

• Strong attention to detail and accuracy.
• Strong experience with Excel; confidence working with business systems (Oracle experience desirable).
• Excellent communication skills and a customer‑focused approach.
• Ability to work proactively in a fast‑paced, transactional environment.
• Awareness of GDPR, data governance, and financial processes.
• Skills in Power BI, Excel and dashboards; SQL experience a plus.

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