The Multiple Sclerosis (MS) Care Co‑ordinator will play a key role in supporting the delivery of a responsive, efficient and patient‑centred MS service.
Working as part of the multidisciplinary team, the post holder will co‑ordinate patient pathways, facilitate communication between patients and healthcare professionals, manage administrative and clinical support processes, support disease‑modifying therapy (DMT) monitoring pathways, and act as a key point of contact for people living with MS.
The role is designed to release specialist nursing time from routine coordination and administrative functions, enabling the MS Clinical Nurse Specialists to focus on complex clinical assessment, treatment decision‑making, newly diagnosed patients and advanced MS care. The post holder will work within agreed protocols and under the supervision of the MS CNS team.
Main duties of the job
Point of contact for people living with Multiple Sclerosis (MS), their carers and healthcare professionals, coordinating care across acute, community and primary care services. Manage referrals, appointments, annual reviews and follow‑up care, ensuring patients receive timely access to appropriate services. Support Disease Modifying Therapy (DMT) monitoring by tracking investigations, maintaining accurate records and databases, and coordinating follow‑up actions. Provide non‑clinical information, guidance and signposting to support patient engagement and self‑management. Facilitate effective communication between consultants, specialist nurses, GPs, therapists and external providers, supporting multidisciplinary working and continuity of care. Maintain electronic patient records, produce activity reports and support audits and service improvement projects. Manage administrative processes, waiting lists and correspondence while ensuring compliance with confidentiality, information governance and organisational policies. Work within agreed protocols, escalating clinical concerns appropriately and contributing to a positive team culture
Job responsibilities
The MS Care Coordinator provides comprehensive coordination and administrative support for people living with Multiple Sclerosis (MS), acting as a key point of contact for patients, carers and healthcare professionals. The post holder coordinates patient pathways, supports Disease Modifying Therapy (DMT) monitoring programmes, and ensures timely access to reviews, investigations and specialist services. Working closely with the multidisciplinary team, they facilitate communication across acute, community and primary care settings, maintain accurate patient records, and support service improvement initiatives. The role promotes a high‑quality patient experience through effective coordination, compassionate communication and proactive management of care pathways.
Qualifications
- Good standard of literacy and numeracy (GCSE English and Maths or equivalent)
- Relevant administrative, business support or healthcare support training
- NVQ level 4, Foundation degree or equivalent qualification in health, social care or related field
- Training in patient‑facing administration systems or electronic care record systems
Experience
- Experience coordinating appointments, referrals or patient pathways
- Experience working within multidisciplinary teams and handling confidential information
- Excellent organisational, communication, IT and pathway coordination skills
- Ability to prioritise, manage multiple tasks and work independently
- Experience supporting patients with long‑term conditions
Skills, Abilities & Knowledge
- Excellent organisational and time management skills
- Ability to prioritise and manage multiple tasks
- Understanding of confidentiality and information governance requirements
- Advanced database or data management skills
- Knowledge of multiple sclerosis and long‑term condition management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£28,392 to £31,157 a year (pro‑rata per annum)
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