Ready to kick start your career as a Customer Advisor Apprentice? Are you looking for an exciting opportunity to earn while you learn and have all your training expenses covered? Our apprenticeship programme has been designed with you in mind.
About the Employer
Scania are a world-leading provider of transport solutions, manufacturing heavy vehicles intended for long-distance haulage, regional and local distribution of goods as well as construction and emergency service vehicles, buses and coaches. Scania are a well-known global brand with production facilities in 11 countries in Europe, Asia and South America and assembly plants in 10 countries in Africa, Asia and Europe.
What You’ll Do
Join our team as a Customer Advisor Apprentice and gain the best of both worlds, developing valuable experience across two key areas of our business: front-of-house Customer Service and the technical world of Parts. Through a combination of hands‑on experience and structured training, you’ll build strong communication skills, gain a deeper understanding of our operations, and learn what it takes to deliver exceptional service to our valued customers.
Why Apply?
- You love engaging and talking with people.
- A vital, in demand role that will give you future opportunity to progress.
- A supportive team committed to your growth.
- A nationally recognised qualification.
- Top class training.
What you will be doing
- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day to day administrative tasks confidently and efficiently.
- Use initiative and be comfortable working as an individual.
- Plan, schedule, and coordinate work.
- Create and process job cards, checking for existing work in progress.
- Check account detail, available credit and obtain relevant authorisation.
- Provide timely updates to customers.
- Agree timescales for unscheduled work and follow through to completion.
About You
- Positive and friendly attitude.
- People person who loves working and communicating with their team and customers.
- Passionate and motivated.
- Committed to delivering exceptional customer service.
Training Outcome
At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.
Skills Required
- Communication skills
- Organisation skills
- Problem solving
Qualifications
- Essential – GCSE – Maths – C/4
- Essential – GCSE – English – C/4
Course Information
Course: Customer service specialist (level 3)
Level: 3
Route: Sales, marketing and procurement
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday – Friday 8am – 4:30pm
Expected Duration: 1 Year 3 Months
Training Provider: REMIT GROUP LIMITED
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