If you’ve coordinated people, schedules or services in another busy, people focused environment, we’ll teach you our sector, our systems and how we deliver great care. You don’t need previous homecare experience to succeed in this role.
People who succeed in this role are naturally organised, enjoy solving problems, adapt well when priorities change, communicate well, provide professional and compassionate customer service and notice detail. They also care about people and understand the importance of systems, organisation and follow through.
You might already work in homecare or you might come from another busy service where coordinating people, schedules and changing priorities is central to your role.
Experience from healthcare, housing, education, logistics or other service environments may also be relevant.
Every day, a number of decisions happen behind the scenes before a single care call takes place. As a Care Coordinator, you’ll be one of the team members making those decisions. You’ll coordinate rotas, respond to changing priorities, solve operational problems and help ensure every client receives safe, reliable care. Your organisation, communication and judgement directly influence the quality of care we deliver.
Main duties of the job
- Work with the Senior Care Coordinator to produce and maintain rotas two weeks in advance
- Use systems, records and rotas accurately so the branch has reliable information to work from
- Respond to sickness, holidays and last minute client changes
- Help maintain continuity of care
- Keep client and carer records accurate
- Support new care package onboarding
- Communicate with carers, clients, families and professionals
- Respond to office alerts
- Support care planning administration
- Cover care calls during office hours when required
- Participate in the paid on call rota (currently one week in every four), including evenings and weekends until 10:00pm.
Job responsibilities
The Care Coordinator supports the safe, reliable and organised delivery of homecare services across the branch.
Working closely with the Senior Care Coordinator, Registered Manager and wider office team, the post holder will coordinate weekly rotas, respond to service changes, maintain accurate records and communicate effectively with clients, carers, families and professionals.
This is an operational coordination role. It requires strong organisation, accuracy, digital confidence and the ability to remain calm and responsive when priorities change.
The Care Coordinator delivers day-to-day coordination. The Senior Care Coordinator provides operational leadership, direction and oversight across the coordination function.
Work with the Senior Care Coordinator to produce and maintain safe, efficient and person-centred rotas.
Support rotas to be planned at least two weeks in advance wherever possible.
Respond promptly to sickness, absence, holidays and last-minute service changes.
Help ensure continuity of care by matching carers to clients appropriately.
Consider client needs, staff availability, travel time and geographical efficiency when making rota changes.
Understand the features of an effective rota for clients, carers and the wider service.
Keep the Senior Care Coordinator informed of unresolved rota risks, service gaps and recurring operational issues.
Respond to office alerts promptly and escalate concerns appropriately.
Cover care calls during office hours when required to support safe service delivery.
Arrange and allocate client introductions under the direction of the Senior Care Coordinator or branch leadership.
Act as a professional and responsive point of contact for clients, carers, families and external professionals.
Answer telephone calls with a compassionate, calm and professional manner.
Keep clients, carers and colleagues informed when care arrangements change.
Liaise with social workers, GPs, district nurses, occupational therapists, families and other professionals as required.
Listen carefully to client and family concerns and work with colleagues to identify appropriate solutions.
Recognise changes in a clients health, wellbeing, presentation or circumstances and report concerns promptly.
Identify potential safeguarding or mental capacity concerns and elevate these in line with company procedures.
Build positive relationships while maintaining appropriate professional boundaries.
Support client introductions, appointments, activities and other coordination arrangements as required.
Maintain accurate client, carer, rota and office records across Avanti’s digital systems.
Update staff availability, personal information and relevant service records promptly.
Use People Planner, digital care planning systems, Microsoft Office, email and online calendars effectively.
Ensure information entered into company systems is complete, accurate and up to date.
Support care planning administration and the onboarding of new care packages.
Maintain clear records of calls, changes, actions and escalations.
Manage information in accordance with GDPR, confidentiality requirements and company procedures.
Support purchase order, invoicing note, brokerage or visit note administration when allocated and appropriately trained.
Be open to learning new systems and digital processes that improve coordination and service delivery.
Work collaboratively with the Senior Care Coordinator and wider branch management team.
Provide carers with clear information, practical guidance and responsive communication.
Support a positive, respectful and professional working environment.
Take responsibility for completing agreed actions and following through on commitments.
Respond constructively to feedback and use it to improve performance.
Raise recurring concerns, service risks or process issues with the Senior Care Coordinator.
Uphold Avanti’s values, policies and expected standards of conduct.
Treat clients, colleagues and professionals fairly, respectfully and equitably.
Participate in the paid management on-call rota, including evenings and weekends.
Respond professionally to out-of-hours contact and support the safe coverage of care calls.
Understand that homecare is a changing operational environment and requires flexibility, resilience and calm decision-making.
Be prepared to support direct care delivery during office hours where this is required to protect client safety and service continuity.
Person Specification
Qualifications
- Experience coordinating people, schedules, appointments, bookings, workloads or services. Experience working in a busy, people-focused environment. Strong organisation and the ability to manage competing priorities. Confidence using digital systems to manage information accurately and support day-to-day coordination. Strong administration skills, including accurate record keeping, attention to detail and reliable follow-through. Experience using Microsoft Office, Google Workspace or similar software, including email and online calendars. Clear written and verbal communication skills. A professional, compassionate and confident telephone manner. The ability to remain calm and responsive when priorities or plans change. The ability to recognise when an issue can be resolved and when it must be escalated. A reliable and accountable approach to work. Willingness to learn about homecare, safeguarding and person-centred care. Full UK driving licence and access to a vehicle. Ability to travel to clients homes when required. Living within a reasonable travelling distance of the branch.
- Experience within homecare, healthcare, housing, education, community services or another people-focused service. Experience using rota, scheduling, care planning, case management or workforce management systems. Experience supporting vulnerable people. Knowledge of safeguarding principles. Health and Social Care qualification. Experience communicating with families, professionals or multidisciplinary teams.
Experience
- 1 Years experience coordinating people, schedules, appointments, workloads or services 1 Years experience working in a busy, people focused environments Confident using digital systems to manage information accurately, maintain records and support day to day service coordination. Strong administration skills, including accurate records, follow-through and attention to detail Strong experience in working with Microsoft Office or Google based software (or similar), email writing and managing an online diary.
- Experience working within homecare, healthcare or another regulated service Experience using care planning, scheduling or workforce management systems Experience supporting vulnerable people Knowledge of safeguarding principles Health and Social Care qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£28,700 a yearIncluding 1 in 4 paid on call duties
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