Introduction
You will gain hands‑on experience within UKSBS Tier 1 administration, achieving a nationally recognised Level3 Business Administrator qualification. You’ll develop skills in customer service, communication, stakeholder management, business processes, digital systems and continuous improvement, supported by coaching and on‑the‑job learning.
About the Employer
UKSBS is a public‑sector shared‑services centre providing high‑quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy.
What You’ll Do
- Respond to customer queries and service/helpdesk requests, providing professional and timely support.
- Process purchase requisitions and support procurement administration activities.
- Maintain accurate records and check work to ensure a high standard of quality.
- Prioritise and manage multiple tasks while meeting agreed deadlines.
- Use systems such as Microsoft Office, Teams and SharePoint to complete daily tasks.
- Provide advice and guidance to customers, escalating complex issues when required.
- Work closely with colleagues across HR, Payroll, Finance and Procurement services.
- Support process improvements and contribute ideas to enhance customer experience and service delivery.
- Complete apprenticeship learning, training activities and portfolio evidence alongside day‑to‑day duties.
- Build skills in communication, stakeholder management, business processes and project working.
Training Outcome
We value our employees and recognise the importance of ongoing professional development in enabling you to fulfil your career ambitions, now and in the future. Career opportunities extend across Customer Services, HR Operations, Procurement, Finance and IT.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Initiative
- Non‑judgemental
Qualifications & Working Arrangements
Desired qualifications:
- GCSE – Maths/English
- CCourse Information
- Course: Business administrator (level3)
- Level: 3
- Route: Business and administration
- Apprenticeship Level: Advanced
Working arrangements:
- Working week: 37 hours (Monday to Friday)
- Shifts to be confirmed
- Expected duration: 1 year 6 months
- Number of positions available: 2
- Training provider: Babylon Business College Limited
EEO Statement
This employer is part of the Disability Confident scheme, committed to employing disabled people.
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