Company: Balfour Beatty plc
Location: Rotherham
Job Description:
Balfour Beatty plc in Thurnscoe is seeking a Helpline Supervisor to lead a 24/7 helpline team, delivering outstanding customer and employee support.
You will coach advisors, handle complex escalations, monitor SLAs, and run regular one-to-ones and performance reviews while driving continuous improvement and ensuring accurate MI reporting. The role operates on a shift-based rota with out-of-hours coverage.
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Posted: July 18th, 2026