Position
Customer Services and Central Administration Officer
Hours: Full time 35 hours per week
Contract: Permanent
Location: Office-based in London N4 (with some flexibility to work remotely 1 day per week)
Salary: Starting from £26,384 per annum, plus excellent benefits
Salary Band and Job Family: Band 1, Charity
You’ll start at the entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.
About the Employer
This charity makes sure people living with MS are at the centre of everything they do. And it’s this commitment that unites them across the UK.
Their strategy is based on what people affected by MS have told them is important to them. It gives the organisation a clear and determined focus.
Their work is based on the hopes and aspirations of the MS community. Together they campaign at all levels, fund ground‑breaking research and provide award‑winning support and information.
This organisation’s people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you’ll be able to make a difference.
About this job
This charity is a dynamic and customer‑focused organisation dedicated to delivering an exceptional service to its customers.
They are looking for three motivated and friendly Customer Services and Central Administration Officers to join their team and provide outstanding customer support.
As a Customer Services and Central Administration Officer, you will be the first point of contact for this charity’s customers, providing them with a professional and efficient service and ensuring that every customer has a positive experience when contacting the organisation. You’ll also be responsible for processing a wide range of income types on the charity’s CRM, providing admin support through management of your supporter‑care inbox and providing health and safety cover for the office you’re based in – the office location will depend on which of the charity’s locations is closest to you.
Closing date for applications
9:00 on Monday 27th July 2026
Equal Opportunities
This employer particularly welcomes applications from people with disabilities and from ethnic minority backgrounds.
Disability Confident Employer
Our client is a Disability Confident Employer and they’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both their recruitment and new‑starter onboarding processes.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with this organisation. You’ll need to share documents showing you’re eligible to work in the UK if they offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. They currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro‑rata for part‑time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and them)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing unlimited advice, reassurance and, where appropriate, diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with specialist support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro‑rata for part‑time
- 10 days paid carers’ leave a year, pro‑rata for part‑time
- Cycle to work scheme
- Death in service scheme
- New family‑friendly benefits, including paid leave:
- in the event of miscarriage or still birth
- to support fertility treatments
- for antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest‑free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in‑person and remotely
- Various opportunities to influence how we internally operate (including surveys, focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for the charity’s activities during normal working hours (e.g., fundraising events or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal working hours
Safeguarding
This employer is committed to safeguarding and promoting the welfare of everyone who uses their services and they come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
This organisation recognises its particular responsibility to make sure vulnerable adults and children are protected.
They have measures in place to protect everyone they come into contact with from abuse and maltreatment of all kinds.
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