Complaints & Linguist Engagement Specialist

Word360 is seeking a Complaints & Linguist Engagement Coordinator in the United Kingdom to manage customer complaints and oversee subcontracted linguists.

The role combines complaints handling, quality assurance, provider engagement, and compliance, requiring strong communication, organisation, and problem-solving in a fast-paced environment.

You will document actions, support retention, and help drive improvements through linguist feedback.

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