Customer Quality & Compliance Specialist — Hybrid

Pinnacle Group Limited is seeking a Customer Quality and Compliance Coordinator to support a customer-first culture and improve service delivery through data consolidation. This role focuses on monitoring customer interactions, ensuring compliance with housing allocations and maintenance processes, and providing actionable insights for continuous improvement.

Based in Liverpool, the position is full-time with hybrid working arrangements (3 days in the office per week) and working hours from 8:00

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