Administrator

Job Description (Ref: ADM/07/26)

Role Overview: The successful candidates will work on our NIHE Heating Maintenance contract and will be responsible for the coordination of jobs and information between The H&A Group and NIHE through various means of communication. They will be based in our Maintenance Office, Tobermore Road, Draperstown.

Reports To

Office Supervisor

Working Hours

• Monday – Friday, 9am – 5pm
• Flexibility to be on rota for 5pm – 8pm Mon – Fri, Saturday cover 8am to 2pm

Additional Benefits

• Pension
• Life Assurance (T&C apply)
• Health Cash Plan Membership

Roles & Responsibilities

• Deal with any enquiries from NIHE, NIHE tenants, private customers and internal Managers and staff.
• Follow internal procedures to process and issue all jobs submitted in line with contractual timeframes.
• Support the onsite Engineers to ensure they have all information required to complete jobs in line with the contractual timeframes.
• Maintain the Company’s internal IT system, Accuserv, to ensure all information is accurate and up to date.
• Collate accurate information for Supervisors/Managers as required.
• Deal with all clients/customers/staff in a professional, pleasant and efficient manner.
• Answer calls without delay.
• Any other duty as deemed appropriate by management.

Personnel Specification

Essential Criteria

• Experience in Office Based Customer Service.
• Experience of Microsoft Office, in particular Excel.
• More than 1 year’s experience in an office-based customer service role.
• Experience working with Social Housing.
• Excellent communication skills.
• Excellent organisational skills.

Desirable Criteria

Personal Characteristics

• Ability to use own initiative.
• Ability to work as part of a team.
• Flexibility to work in other locations as required.

The H&A Group are an equal opportunities employer.

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