Senior Customer Service Executive

With a first-class reputation for quality and multiple years as a 5* Housebuilder, our client are looking for a best-in-class Customer Service executive to oversee the entire Customer Journey on their latest flagship development.

With ownership spanning from legal completion through to aftercare, you will manage every aspect of the process including Home Demonstrations, Snagging, and the coordination of any remedial works.

Key Responsibilities:

• Be the first point of contact for homeowners following legal completion.
• Conduct homeowner welcome meetings and explain the aftercare process.
• Log defects accurately within the customer care system.
• Prioritise issues according to severity.
• Arrange inspections where required.

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