About The Role
Pay Details – Grade 4 – £25,989 – £26,403
Hours of Work / Working Pattern: 37
Main Place of Work: The Alps
We are seeking a motivated and organised Business Support Officer to join our team within the Environment & Housing Services Directorate, based at the Alps Depot. This is a key administrative role supporting service delivery across a busy operational environment. You will play a vital part in ensuring efficient day‑to‑day operations, delivering excellent customer service, and supporting continuous improvement.
Responsibilities
- Providing high-quality administrative and customer service support
- Processing applications, registrations and associated documentation
- Liaising with internal teams, enforcement services and external partners
- Supporting fleet management systems, including telemetry and reporting
- Monitoring, analysing and reporting on data to improve services
- Processing invoices and supporting financial administration
- Responding to customer enquiries via telephone, email and face‑to‑face
- Supporting operational projects and service improvements
This is a fast‑paced, hands‑on role requiring a proactive, “can‑do” approach and the ability to work under pressure to meet deadlines.
About You
We are looking for a candidate who is organised, customer‑focused and able to thrive in a busy team environment.
- Enthusiastic and proactive
- Reliable, professional and punctual
- Strong team player with a flexible approach
- Committed to delivering high‑quality customer service
For further information contact Joanne Dovey – Jdovey@valeofglamorgan.gov.uk.
Please see attached job description / person specification for further information.
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