Customer Care Leader, Omni-Channel Banking

Barclays in Manchester or Northampton is seeking a Customer Care Leader to guide a telephony Specialist Customer Care team across Onboarding or Customer Due Diligence. You will manage day-to-day operations, performance, KPIs and the development of new colleagues joining the bank to support growth in this area.

You will analyse reports to drive improvements, build strong stakeholder relationships, and promote an omni-channel approach that delivers excellent customer outcomes while maintaining

#J-18808-Ljbffr…