Learning Hub Lead

Learning Hub Lead

Permanent, Full Time

£33,711 to £39,659 per annum

Location: Essex

Working Style: Fixed-base worker

Closing Date: 19th July 2026

About The Role

This countywide role involves managing the Premises and Café teams across all ACL sites. The post holder will be based at a local ACL centre but must travel throughout the county, requiring a valid driving licence and access to a vehicle or alternative mobility solution. Flexibility with work hours is required, which may include evenings and Saturdays, to meet business needs.

Role Responsibilities

• Lead the operational delivery of Learning Hubs, community outreach venues and cafés, ensuring facilities are safe, welcoming and inclusive, and that opening times meet service and learner need.
• Provide overall responsibility for health and safety, safeguarding and security across locations, ensuring compliance with legislation, ECC policies and inspection/audit requirements, including Martyn’s Law where applicable.
• Act as the operational lead for premises management, including access control, room scheduling, space utilisation, timetabling and equipment availability to support effective learning delivery.
• Manage and coordinate community outreach operations, including venue relationships, contractual arrangements, health and safety compliance and financial administration, maintaining positive partnerships and ACL’s reputation within local communities.
• Promote digital inclusion by ensuring learners can access and use technology safely and confidently within Learning Hubs, working alongside Digital and Learning Support teams to meet Jisc and digital‑access requirements.
• Provide effective line management for learning hub premises and café staff (including supervision, performance management, coaching and development), ensuring consistently high standards of customer service in line with ECC procedures and values.
• Work collaboratively with Curriculum, Sector, Exams, Digital and Learning Support teams to enable smooth delivery of learning programmes and a coherent learner journey.
• Ensure financial compliance within Learning Hubs, including correct handling, receipting and security of income, use of payment systems and adherence to ECC financial procedures.
• Monitor learner feedback, engagement data and service performance metrics, using insight to drive continuous improvement in customer experience and operational effectiveness.
• Oversee contractors and any external partners involved in keeping the hubs operational, building strong working relationships to support effective operations and high quality outcomes while ensuring work is planned and delivered safely, compliantly and with minimal disruption to learning activity.
• Actively promote ECC’s customer service framework, equality, inclusion and continuous improvement culture across all Learning Hub operations.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

Knowledge, Skills And Experience

• Educated to Level 3 or equivalent, or equivalent by experience with evidence of continuing professional development.
• Experience managing customer‑facing, operational or learning‑support services in a complex environment.
• Strong working knowledge of health and safety, safeguarding and compliance in public or learning settings.
• Understanding of adult learning environments, digital inclusion and learner‑journey principles.
• Proven leadership and people‑management skills, with the ability to motivate, coach and develop teams.
• Strong organisational and communication skills, with the ability to manage competing priorities and operational demands.
• Experience of working collaboratively with internal teams and external partners.
• Commitment to equality, accessibility, safeguarding and continuous professional development.

We are proud to be a Disability Confident Leader and are committed to interview all disabled applicants who meet the minimum requirements of the role. We also commit to interview all veterans and care leavers who meet the minimum requirements of the role.

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