Customer Advisor – Training, End-to-End Support & Impact

Severn Trent Water at the Shelton site in Shrewsbury is seeking a Customer Advisor to provide frontline support to customers by phone and email, taking ownership of needs and delivering end-to-end solutions. The role starts on 5 October 2026 and includes a four-week training programme, with a standard 37-hour week across 8:00–18:00 shifts, Monday to Friday.

You will work within a 12-person team to resolve queries, aiming for high-quality service and continuous improvement in processes.

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