Senior Technician, Enterprise Operations

Senior Technician, Enterprise Operations

Senior Technician (Fixed‑term Contract)

About the role

Senior Technician is a key 1st line support role for our 24/7 Operations Command Centre (OCC). The role involves working toward day‑to‑day operations for the Vocalink Electronic Switching, Gateway and Transaction Services, ensuring the highest levels of service availability and integrity at all times while working closely with service management and UK banks.

Responsibilities

• Provide first line problem solving for issues related to a wide range of technical solutions supporting services including Link ATM Card Services, ATM Managed Services, Faster Payment Services (Switch and Back Office), MPP, Bacs, Bank Girot and ICSS.
• Complete checklist tasks within correct timeframes and report any anomalies.
• Monitor events/alerts, handle them according to severity and incident prioritisation processes, and ensure timely and consistent escalation.
• Record incidents correctly and update all services accordingly.
• Control privileged access to live systems or services in accordance with company standards and policy.
• Escalate issues with monitoring tools and performance.
• Prepare and keep operational documentation correct and relevant to tasks.
• Perform proactive tasks, as detailed in run manuals, to prevent service performance issues.
• Carry out day‑to‑day housekeeping to ensure VocaLink systems and services are fit for purpose.
• Ensure daily, weekly and monthly backups are completed successfully to support data integrity.

Qualifications

• Team player with demonstrated qualities.
• Proven ability to learn and follow processes.
• Experience identifying and suggesting improvements to work processes.
• Strong problem‑solving skills.
• Ability to handle urgent issues calmly and timely.
• Excellent communication skills and commercial awareness.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of accessed information.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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