TLH Leisure Resort, Belgrave Road, Torquay, TQ2 5HS
TLH Leisure Resort is entering an exciting new chapter. With a mission to become the Number One choice for Hotel‑Based Leisure in Torquay, we’re building a leadership team that can help us deliver exceptional guest experiences 365 days a year. If you’re an experienced hospitality professional with a passion for operational excellence, people leadership and creating memorable moments, this is your opportunity to make a real impact.
As Operations Manager, you’ll be at the heart of our multi‑hotel resort, overseeing day‑to‑day operations across Front of House, Food & Beverage, guest services and safety standards. You’ll support the General Manager in driving performance, elevating service standards and ensuring our teams feel motivated, supported and empowered.
This is a role for someone who thrives on variety, enjoys leading from the front and wants to grow within a dynamic leisure environment.
Key Responsibilities:
- Oversee the smooth running of hotel operations across the resort
- Ensure exceptional guest service through continuous monitoring and improvement of standards
- Lead and support Front of House and F&B teams, ensuring systems and processes run efficiently
- Manage deliveries, stock control and operational administration
- Support recruitment, selection and onboarding of team members
- Build a positive, collaborative working environment with strong morale and engagement
- Champion safe working practices, completing risk assessments and monitoring Health & Safety compliance
- Uphold company policies and lead by example in all areas of operation
Our STARS Values
We’re looking for a leader who naturally embodies our core values:
- Service – You set the standard for excellence and inspire others to follow
- Teamwork – You bring people together, encourage collaboration and lead with confidence
- Attitude – You work with passion, positivity and a genuine love for hospitality
- Respect – You recognise individual strengths and build inclusive, supportive teams
- Safe & Sustainable – You ensure safe working practices and champion responsible operations
What You’ll Gain:
Joining TLH means becoming part of a supportive, ambitious and friendly team — with benefits designed to help you thrive:
- Free use of leisure facilities (selected times)
- Discounts on Aztec Spa treatments and memberships
- Discounts on accommodation for friends & family
- Full induction and ongoing development opportunities
- Free staff meals while on duty
- 28 days annual leave
- Workplace pension scheme (eligibility applies)
Hours and Rate of pay:
A stable, full time role: 40 hours over 5 days, including a mix of early/late shifts with weekend availability.Salary: £27,872 per annum.
About TLH Leisure Resort
Located in the heart of Torquay, TLH Leisure Resort comprises four interconnected hotels — the TLH Derwent, TLH Victoria, TLH Toorak and TLH Carlton — alongside the renowned Aztec Leisure brand. Open 365 days a year, we offer a unique blend of accommodation, entertainment, leisure and spa experiences for guests and locals.
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