Retail Service Managers – Bristol
Join the Journey. Are you passionate about delivering exceptional customer service? Do you thrive in a fast‑paced, people‑focused environment? If so, CrossCountry is looking for enthusiastic Retail Service Managers to join our dynamic team based in Bristol.
Responsibilities
- Serve as the face of CrossCountry onboard our trains, providing a warm welcome and delivering a high‑quality at‑seat catering service throughout the train or from the onboard shop.
- Ensure passengers in Standard and First Class receive efficient and proactive service, including complimentary service where appropriate.
- Maintain a strong focus on customer satisfaction and support an overall positive journey experience.
- Work seamlessly with onboard crew and local colleagues to deliver consistent service standards.
Salary and Working Hours
Starting salary: £26,888, rising to £34,061 after successful training (based on a 38‑hour week). Permanent, full‑time position with great career prospects and comprehensive training.
Location
You must live within one hour’s commute of Bristol and be able to travel at unsocial hours reliably.
Qualifications and Personal Attributes
- Excellent interpersonal skills – confident, approachable, and great at connecting with customers.
- Customer‑service driven with a strong focus on satisfaction and proactive service.
- Strong work ethic – reliable, consistent, and committed to high standards.
- Team player – able to work seamlessly with crew and colleagues.
- Flexible – able to work early mornings, evenings, weekends, and bank holidays.
- Well‑presented – professional appearance that reflects our brand.
- Authentic, energetic personality – we value genuine enthusiasm.
Benefits
- Holiday allowance of 30 days, increasing by one day a year up to a maximum of 35 days.
- Defined‑benefit pension scheme with annual inflation adjustment.
- Free travel on Arriva Rail services (CrossCountry, Chiltern and Grand Central).
- 75% off travel on other UK rail companies.
- Discounted European rail travel after one year.
Medical and Background Checks
Successful applicants will be required to attend a medical assessment and obtain a DBS check.
Application Deadline
Sunday 26 th July 2026
EEO Statement
We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
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