Three Retail Customer Advisor
Location: 73 London Rd North, Lowestoft, United Kingdom, NR32 1LS.
Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store’s performance.
Working hours: 20 hours across 4 days per week, including weekends.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
- Performance Enhancement: Achieve personal and store key performance indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.
Qualifications and Qualities
Full training will be provided, so no prior knowledge of our products is required. We look for individuals who want to wow our customers, demonstrating how technology can transform everyday moments.
- Customer Focused: Passion for delivering exceptional customer service and ability to understand and meet customer needs.
- Team Collaboration: Work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise benefits for you and your family, such as discounts, vouchers, a pension plan and more. We support your career progress with learning and development tools.
Need to Know
We believe everyone should have the opportunity to interview for a role that matches their skills. Our Talent, Diversity & Inclusion teams, and employee‑led DEI Networks identify reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request—such as extended time, breaks between online assessments, a sign language interpreter, or assistive technology—contact your recruiter or email jobs@three.co.uk for guidance.
We use AI in our business to boost innovation, but we value your unique experiences and achievements. We want you to rely on your own knowledge and skills during the interview.
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