Retail Customer Advisor
Location: Brighton, Western Road
Salary: £13.72 per hour + an on-target bonus of 15%, paid monthly based on store performance
Working Hours: 16 hours across 3‑4 days per week, including weekends on a rotation basis
Job Description
As a Retail Customer Advisor at Three UK, you will play a vital role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and knowledge of our products will help us achieve exceptional standards and sales targets.
Responsibilities
- Customer Engagement – enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence – create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement – achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency – provide personalised solutions for customers’ mobile or network‑related enquiries, ensuring a prompt resolution.
Qualifications
What we look for:
- Customer Focused: strong passion for delivering exceptional service and ability to understand and meet customer needs.
- Team Collaboration: ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided – no prior knowledge of our products required. Ambition and drive to learn are important.
Benefits
Competitive pay, bonuses, up to 31 days off plus 2 bank holidays, discounts, vouchers, a pension plan and development opportunities.
Accommodations
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams we have identified a range of reasonable adjustments to help you feel comfortable and perform at your best status during the interview process. If you require any reasonable adjustments or have an accessibility request, such as extended time or breaks between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but we care most about your unique experiences and achievements. During the interview, rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. We are looking for authenticity and can’t wait to get to know the real you.
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