Job Description
Our company is a growing automotive business, incorporated 8 years ago specialising in vehicle sales and customer-focused automotive services. The company is committed to delivering quality vehicles and an excellent customer experience while expanding its presence in the market.
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Role Overview
The Operations Manager oversees the full day-to-day operations of the dealership, ensuring all departments run efficiently, profitably, and in line with company standards. This role plays a key part in driving performance, improving processes, and maintaining high levels of customer satisfaction.
Key Responsibilities
- Oversee daily operations across sales, service, parts, and administration while ensuring smooth coordination between departments
Monitor stock levels, vehicle sourcing, and inventory turnover to maintain optimal availability
Support the sales team in achieving targets and improving conversion rates and profitability
Manage budgets, control costs, and track financial performance including margins and expenses
Ensure high standards of customer service and a professional customer experience
Lead, motivate, and develop staff, including setting targets and conducting performance reviews
Support recruitment, on boarding, and ongoing staff training
Ensure compliance with health & safety standards, and company policies
Maintain accurate documentation and ensure audit readiness
Manage relationships with suppliers and service providers
Identify xwwtmva operational inefficiencies and implement improvements to increase productivity and profitability
Requirements
- Experience in operations
Strong leadership and team management skills
Good financial and commercial awareness
Excellent organisational and problem-solving abilities
Sales revenue and gross profit
Customer satisfaction
Cost control and operational efficiency
Staff productivity and retention
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