Join us at a pivotal time for People Services at Norwich City Council. We’re transforming the way People Services are delivered and are looking for an experienced Strategic People Partner to lead our People Operations, Systems & Insights portfolio.
As part of our newly established People leadership team, you’ll play a key role in shaping the future of our workforce, ensuring that high‑quality insight, effective systems and robust governance support better outcomes for our employees, managers and communities.
This is an opportunity to influence organisation‑wide decisions, lead meaningful change and help create a modern, data‑driven People Service.
In this role you’ll
- lead the development of workforce systems, reporting and organisational insight;
- drive improvements in workforce data, governance and people systems;
- support workforce planning, organisational design and transformation activity;
- provide strategic advice to senior leaders on workforce trends, risks and opportunities;
- ensure workforce intelligence informs organisational decision‑making;
- lead and develop the People Operations, Systems & Insights service.
Why join us?
This is an exciting time to join Norwich City Council. We’re creating a modern, forward‑thinking People Service that will play a key role in supporting the organisation through change and transformation. You’ll join a supportive and ambitious team, have opportunities to influence strategic decisions, and help shape how People Services are delivered for the future while contributing to one of the most significant periods of change facing local government.
Job Description
As Strategic People Partner – People Operations, Systems and Insights, you will lead the council’s strategic approach to workforce systems, people operations, workforce information and analytics. You will ensure the delivery of efficient, compliant and data‑driven People Services, providing senior leaders with the insight and information needed to support effective workforce planning and organisational decision-making.
Working closely with the Director of People and Culture, senior leaders and colleagues across the People Service, you will drive digital transformation, operational excellence and evidence‑based decision‑making. You will play a pivotal role in developing modern systems, improving workforce intelligence and ensuring the council has the infrastructure, governance and insight required to meet future organisational challenges.
Responsibilities
- Lead the strategic development of People operations, workforce systems, workforce data and analytics.
- Develop and implement People systems, process and data strategies aligned to organisational priorities.
- Lead the continuous improvement of People systems, workflows and digital solutions, promoting automation and self‑service.
- Ensure the integrity, security and governance of workforce data and information.
- Lead the production and development of workforce analytics, dashboards and management information.
- Provide strategic workforce insight to support workforce planning, organisational design and service transformation.
- Establish governance frameworks and reporting standards to ensure compliance, consistency and organisational assurance.
- Identify workforce risks, trends and opportunities, providing evidence‑based recommendations to support decision‑making.
- Lead major People systems implementation, upgrade and transformation projects.
- Lead, develop and support the People Operations, Systems and Insights team.
- Act as a trusted adviser to senior leaders and deputise for the Director of People and Culture where required.
Skills Required
- Significant experience leading HR, People, workforce information, systems or operational services within a large & complex organisation.
- Experience developing and implementing workforce systems, operational processes or service improvement strategies.
- Strong knowledge of workforce analytics, management information and performance reporting.
- Proven ability to use workforce data and organisational insight to influence strategic decision‑making.
- Experience leading digital transformation, systems implementation or process improvement programmes.
- Strong leadership skills with the ability to inspire, influence & develop high‑performing teams.
- Excellent analytical & problem‑solving skills, with the ability to translate complex information into practical recommendations.
- Strong communication & stakeholder management skills, including the ability to influence at senior leadership level.
- Experience developing governance, compliance & assurance frameworks.
- Strong planning, programme management & organisational skills.
- Ability to operate effectively within a complex organisational and political environment.
Educational Requirements
- CIPD Advanced Diploma in Strategic People Management (Level 7), an equivalent professional qualification, or equivalent experience in people operations, workforce systems, workforce information, analytics, governance or business intelligence.
- Evidence of continuing professional and personal development.
Why work for us
Norwich City Council offers a competitive pay and benefits package, flexible working arrangements, generous holidays and a supportive team. We also offer good career prospects with competitive rates of pay and the Living Wage accreditation.
Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live. To find out more about working and living in Norwich, visit the Home | Work in Norwich section of our website. We are proud of our history of innovation and the impact we make in the community.
Equal Opportunities Policy: The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Benefits
- All employees are eligible to join the Local Government Pension Scheme (LGPS).
- Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part‑time employees.
- In addition to statutory public holidays, an additional statutory day leave is granted at Christmas.
- Norwich City Council supports employees through occupational health and employee assistance support.
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