Head of Workplace Communications, UK Stores and Corporate Comms
Job ID: 10477222 | Amazon UK Services Ltd.
This is a high‑impact leadership role shaping how Amazon communicates about its UK operations to national media, stakeholders, and the public. We are seeking a communications leader to head our UK Workplace Communications team in the wider UK Stores and Corporate Communications team, driving public relations strategy and execution across Amazon’s fulfilment and logistics network. Reporting to the UK and Ireland Director of Communications, you will be based in London and lead a team of communications professionals responsible for media relations, crisis management, and proactive storytelling across our operations, including Customer Fulfilment (CF), Amazon Logistics (AMZL), Amazon Transportation Services (ATS), and Prime Air.
This role requires a strategic thinker with strong judgment who can navigate complex, fast‑moving communications challenges while building long‑term stakeholder relationships and driving proactive media campaigns that showcase Amazon’s innovation and investment in the UK.
Key Responsibilities
- Develop and execute a comprehensive external communications strategy for Amazon’s UK workplace operations.
- Lead crisis communications and incident response for high‑profile operational issues.
- Build and maintain relationships with senior business leaders and senior leadership on media strategy and positioning.
- Lead, develop, and inspire a team of communications professionals and agency partners.
- Allocate resources effectively across reactive and proactive priorities.
- Provide coaching and professional development to build team capabilities.
- Manage relationships with external agencies.
- Manage national media escalations and complex communications challenges.
- Coordinate with EU and North America operations communications teams.
- Drive proactive media coverage for key initiatives including upskilling programmes, technology innovation, and operational milestones.
- Oversee media tours and stakeholder engagement activities.
- Lead communication responses to employee engagement and workplace matters.
- Navigate operational changes including site openings, closures, and technology deployments.
- Coordinate cross‑functional responses to business policy changes affecting employees.
- Serve as primary communications point of contact for Regional Directors and Site Leads.
- Participate in strategic leadership forums and cross‑functional steering groups.
Basic Qualifications
- Experience in media relations and issues management.
- Experience in crisis management and planning.
- Experience in team management.
- Experience managing multiple agencies and budgets.
- Extensive experience in corporate communications or public relations, with a demonstrable progression into senior strategic roles.
- Experience developing and executing external communications strategies.
Preferred Qualifications
- Bachelor’s degree in a related field.
- Experience in communications within logistics, supply chain, retail, or technology sectors.
- Experience operating in a matrixed, multinational organisation with cross‑regional coordination responsibilities.
- Track record of securing positive national media coverage for employer brand, innovation, or investment narratives.
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