Director, Customer Experience —

Director, Customer Experience

Reporting to CEO.

Overview

A fast-growing customer-centric company in the UK seeks a Director of Customer Experience to lead a team of 30-40. Salary between £110k-£120k and a hybrid working model with a strong emphasis on metrics.

Location

Cambridgeshire, Manchester

Responsibilities

• Ownership of KPIs
• Strategic and operational responsibilities
• Shaping customer functions in a dynamic environment

Qualifications

• Over 7 years of experience in service leadership
• Experience in high-growth sectors

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