About this role
As Store Manager, you will take full ownership of your store’s performance, driving sales, profitability, and operational excellence. You will lead by example, embodying Pandora’s values while cultivating an inclusive and motivated team culture.
Ideal Candidate
As a brand ambassador, you will be a confident and inspiring leader who combines commercial focus with a passion for people, customers, and delivering exceptional retail experiences.
Responsibilities
- Take ownership of sales, profitability, and overall store performance.
- Analyse commercial results and use insights to make confident decisions and take targeted actions that maximise opportunities.
- Deliver an outstanding customer experience that builds loyalty across both in‑store and omnichannel services, including click & collect and endless aisle.
- Inspire your team to deliver world‑class selling through exceptional product knowledge and storytelling.
- Ensure visual merchandising and store presentation consistently reflect Pandora’s brand standards.
- Turn business goals into clear action plans, ensuring strong execution and measurable results.
- Plan effective store schedules that balance commercial priorities with operational needs.
- Build a flexible, high‑performing team structure that adapts to changing business demands.
- Oversee stock management to minimise loss and maximise sales.
- Ensure full compliance with health & safety, security, data privacy, and company policies.
- Lead and develop your team, role‑modeling Pandora’s values of dreaming, daring, caring and delivering while creating a positive, inclusive and engaging workplace.
- Build a high‑performance culture through regular coaching, feedback, and performance management.
- Support team members’ growth by identifying development opportunities and preparing future leaders.
- Recruit, develop, and retain top talent while building strong succession plans for key roles.
Qualifications
- Proven experience driving sales, profitability, and commercial performance in a store or a leading, customer‑focused retail or desirable consumer brand environment.
- Experience leading, coaching, and developing high‑performing teams.
- Strong commercial acumen, with the ability to analyse data, identify opportunities, and take action to improve results.
- Ability to translate local and global business strategy into store plans that deliver against store, regional, and divisional KPIs.
- Excellent communication, organisation, and problem‑solving skills.
- Flexibility and adaptability to respond to changing business needs.
- A passion for creating exceptional customer experiences and building customer loyalty.
- A positive, can‑do attitude and genuine enthusiasm for Pandora’s products and values.
Compensation and Benefits
- Highly competitive salary.
- Monthly bonus of 10% if sales targets are achieved, with the potential of 20% if stretch targets are achieved.
- A generous annual jewellery uniform allowance.
- Generous employee discount.
- Access to an online benefits platform providing retail, hospitality and entertainment discounts.
- Free support for you and your loved ones through Retail Trust on health, wellbeing, financial advice, legal aid and more.
- Parties, incentives and gifts throughout the year.
Why work with us?
Our people are an integral part of our success. We offer unforgettable career progression, a competitive rewards package, and a culture built on dreaming, daring, caring and delivering.
Equal Opportunity Statement
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. We ensure applicants are given a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity‑related elements such as a photo, marital status and age.
Reasonable Adjustments
If you require reasonable adjustments during your interview(s), please let us know as soon as possible.
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