Area Operations Manager

Package: £32,000 – £34,000.00 per year + Car Allowance

Primary Purpose of the Position:

A challenging field-based, operational management role for someone with patience, energy, and stamina. The role can demand long working hours and requires a disciplined individual able to manage time effectively. There is also an opportunity to grow within the business, for ambitious candidates in search of career progression.

Reporting:

• Reporting directly to the ROM (Regional Operations Manager)
• Reporting indirectly to the Client Operations Director

Main Duties of the Position:

• Respond to all client concerns quickly and professionally
• Recruitment
• Provide support to improve performance
• Managing poor performance effectively and within company policies/procedures
• Work alongside HR where necessary to provide support with employee relations and HR disciplinary procedures
• Ensure there is a visible presence on-site at all times
• Audits/Payroll timesheets
• Health and Safety checks and training
• Ensure monthly site budgets are metOrder consumables and materials for sites via the online system

Desired Skills and Experience:

• A positive hands-on approach with the ability to multitask.
• Organised with a ‘can do’ attitude
• Maintain consistency under pressure
• Excellent attention to detail
• Must have a valid UK driving license.
• Due to client vetting requirements must have British Citizenship and have lived in the UK for at least the last 5 years.

Other Information:

• The ideal candidate will have a background ideally within a heavily client-focused multi-site service or facilities management organization.
• The flexibility and willingness to work rotational evenings, weekends, and some bank holiday periods are also a must.
• Proven attention to detail and commitment to excellence in service standards is essential
• Experience in financial forecasting, budgeting, and analysis is required.
• Work-from-home Fridays (after probation)
• Centrally located premium office in London with shower and cycling facilities
• Enhanced maternity/paternity pay
• Free fruit, snacks, and drinks in the office
• Genuine career opportunities with a ‘promote from within’ culture
• Continuous training and personal development programs
• Employee of the Quarter awards plus annual Cleanology Awards
• Regular company-funded social events throughout the year

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