Service Delivery Lead – MSP | Growth & CSAT Focus

Company: Ekco
Apply for the Service Delivery Lead – MSP | Growth & CSAT Focus
Location: London
Job Description:

Ekco is seeking a seasoned service delivery professional to manage the delivery of our managed services, ensuring SLA and KPI compliance and driving cost-efficient improvements. You will own service outcomes across accounts, collaborate with sales support to identify new opportunities, and ensure ITIL processes are applied end-to-end.

The role emphasizes stakeholder engagement, reporting, and continual improvement across multiple client ecosystems within a trusted MSP environment.

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Posted: July 19th, 2026