Lead, Develop and Make an Impact
BMSI is looking for an experienced and people focused Regional Manager to lead our Central London Support Region.
This is a fantastic opportunity for a proven operational leader to join a growing business and play a key role in driving customer satisfaction, team performance and regional growth. You’ll be responsible for leading a team of Operations Managers, Engineers and specialist contractors, ensuring high standards of service delivery while creating an environment where people can thrive and develop.
If you have a background in Building Management Systems, Building Automation, Facilities Management or a similar technical service industry, and enjoy building strong teams and customer relationships, we’d love to hear from you.
The Role
As Regional Manager, you will take ownership of the operational and commercial performance of the London Support Region. Working closely with customers, colleagues and senior leadership, you will ensure the region delivers an outstanding service while identifying opportunities for growth and continuous improvement.
Key Responsibilities
Lead, motivate and develop a high-performing regional team
Drive exceptional customer service and service delivery standards
Manage operational performance, resource planning and utilisation
Build and maintain strong customer relationships
Support customer retention and identify opportunities for regional growth
Work closely with the Sales and Business Development teams to achieve growth objectives
Monitor regional KPIs and implement improvement initiatives where required
Support budget management, forecasting and overall financial performance
Promote a positive, collaborative culture aligned with BMSI values
About You
We’re looking for a confident leader who can inspire others, build strong relationships and drive results.
You will ideally have:
Previous leadership experience within a service-led or technical environment
Strong people management and team development skills
Excellent communication and stakeholder management abilities
Commercial awareness and a customer-focused mindset
Experience managing customer relationships and service contracts
Strong problem-solving and decision-making skills
An understanding of budgets, forecasting and financial performance
Experience within Building Management Systems, Building Automation, Controls, Facilities Management or a related industry
Most importantly, you’ll be passionate about developing people, creating a positive team culture and delivering a first-class customer experience.
Why Join BMSI?
At BMSI, we know that great leaders come from a variety of backgrounds. You don’t need to tick every box to apply. We’re committed to supporting and developing the right person, offering genuine opportunities for career growth and progression.
In return, we offer:
Competitive salary based on experience
Annual bonus scheme
Company car scheme, including electric vehicle options, or monthly car allowance
Private medical insurance through BUPA
6% employer pension contribution
25 days annual leave plus bank holidays, with the option to buy up to 5 additional days
Life assurance at four times annual salary
Cycle to Work Scheme
Hybrid working
Ongoing training and development
Clear career progression opportunities within a growing business
A friendly, supportive and collaborative working environment
Interested?
If you’re ready to take the next step in your leadership career and make a real impact within a successful and growing organisation, we’d love to hear from you.
BMSI is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
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