Principal Support Engineer: Platform Reliability Leader

Tyk, a leading API management platform, is seeking a Principal Support Engineer to join its Customer Success organisation. In this role you will act as a strategic and technical leader, guiding high‑priority escalations, mentoring engineers, and shaping the future of post‑sales support.

You will collaborate with Engineering, Account Management and Product teams to improve platform stability, customer satisfaction, and the scalability of our support operations across a global 24/7 footprint.

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