Operational Resilience and Readiness Manager

Operational Resilience and Readiness Manager M/F – Operations Department of AXA Partners (3 days of work per week at the Redhill office).

Responsibilities

Operational Resilience

• Develop, implement, and continually improve the firm’s operational resilience framework in line with FCA regulations and industry best practices.
• Oversee the design, maintenance, and testing of business continuity and disaster recovery plans to ensure rapid recovery from disruptions.
• Maintain up‑to‑date knowledge of FCA regulatory requirements related to operational resilience and security.
• Prepare and present reports to senior management and regulators on resilience, security incidents, and improvement initiatives.
• Foster a culture of resilience and security awareness across the organization through training and ongoing communication.
• Chair operational resilience working group meetings.
• Complete the annual operational resilience assessment.
• Keep updated with system changes to understand any impact on operational resilience planning.
• Arrange and coordinate technical recovery exercise at least annually.

Business Continuity / Readiness

• Conduct risk assessments and impact analyses to identify critical functions, dependencies, and potential vulnerabilities.
• Coordinate and lead regular business continuity exercises, ensuring staff are trained and prepared.

Physical Security

• Manage physical security protocols, including access controls, CCTV, security personnel, and emergency response procedures.
• Liaise with external security providers, emergency services, and regulatory bodies to ensure compliance and effective incident response.
• Monitor emerging threats and vulnerabilities, recommending enhancements to security and resilience measures.

Governance

• Ensure all resilience and security practices comply with relevant legislation, FCA rules, and internal policies.
• Provide and regularly review all documentation relating to business continuity, crisis management and physical security management.
• Maintain full governance and documentation for relevant processes.
• Represent the business at internal and external audits for operational resilience and physical security topics.
• Respond to tender RFIs regarding our operational resilience, physical security and third‑party outsourcing arrangements.

Knowledge

• Ensure knowledge is kept up to date, including attending group‑led training sessions.
• Run annual awareness programme and lead staff training on BCP, operational resilience and physical security.

External Providers

• Ensure all outsourcing activity is in full adherence to AXA standards.
• Ensure appropriate audit and control activity is applied working with appropriate stakeholders in the business according to the outsourcing activity.

Qualifications

• Subject‑matter expertise and experience in resilience disciplines, including business continuity and operational resilience, specifically within an FCA regulated environment.
• Demonstrated solid understanding of operational resilience and business continuity principles, with aptitude for communicating and engaging staff across the business.
• Ability to translate complex regulatory language to build firm‑wide understanding and enable the delivery of practical, actionable controls and processes.
• Exceptional communication skills with demonstrable experience of formal report writing and creation of process documentation.
• Strong leadership, influencing, and stakeholder management skills, with the ability to adapt to changing requirements.
• Excellent analytical, problem‑solving, and decision‑making abilities.
• Business acumen; familiarity with P&C insurance desirable.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

We’re a proud Equal Opportunities Employer and do not discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response – globalhr@partners.axa.

Benefits

• Competitive salary.
• 25 days of vacation rising to a maximum of 27 days (based on a 5‑day week).
• Retail discounts.
• Company share plan / scheme & loan.
• Cycle2Work scheme.
• Discounted home insurance.
• Employee assistance scheme.
• Dr@Hand programme.
• Discounted gym membership.
• Free financial education/pension seminars.

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