Product Owner – Dynamics 365

Overview

• Own the end‑to‑end customer capability roadmap, incorporating CRM and associated customer products and services.
• Ensure alignment with customer strategy, digital plans, and enterprise change initiatives.
• Define and maintain a clear product vision focused on customer and business outcomes, not just system functionality.
• Act as the decision‑maker for customer product direction, sequencing, and scope.
• Hold accountability for prioritisation decisions across BAU vs transformation.
• Take ownership of defining the real problem to be solved.
• Lead discovery activities to understand customer, user, and business needs.
• Work closely with delivery teams and business units to ensure roadmap intent is feasible.

Requirements

• Significant experience as a Product Owner owning complex, cross‑business customer products or capabilities, specifically within the Dynamics 365 ecosystem.
• Strong experience defining and communicating product vision, outcomes, and roadmaps aligned to strategy.
• Excellent prioritisation and decision‑making skills in complex, low‑clarity environments.
• Strong discovery and business analysis capability
• Experience working within Agile delivery models
• Strong stakeholder engagement and influencing skills
• Sound understanding of platform architecture and how CRM integrates with wider enterprise systems

ATS Optimization Keywords

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Hard Skills

• product ownership
• business analysis
• Agile delivery
• CRM
• Dynamics 365
• product vision
• roadmap development
• prioritisation
• decision-making
• platform architecture

Soft Skills

• stakeholder engagement
• influencing
• problem-solving
• communication
• leadership
• collaboration
• strategic alignment
• discovery activities
• accountability
• organizational skills

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