Call Handler / Emergency Response Specialist (Night Shift)

Autonomous Vehicle – Emergency Response Specialist

TaskUs is looking for a dynamic individual to provide real-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios.

Responsibilities

• Navigational Assistance: Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.
• Decision Making: Collaborate with AVs to optimise driving paths, considering factors like lane closures and traffic conditions.
• Safety Oversight: Monitor AV behaviour and intervene to prioritise safety and avoid potential hazards.
• Human‑Machine Interaction: Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
• Problem Solving: Adapt to dynamic road conditions and rapidly address unexpected challenges.
• Continuous Learning: Contribute to the improvement of AV technology by analysing past performance and identifying opportunities for optimisation.
• Safety Compliance: Ensure adherence to all relevant safety regulations and certifications.

Minimum Requirements

• Pass a background check, drug and alcohol test.
• Full valid UK driver’s licence with 3 years of driving experience and a clean driving record.

Additional Desired Skills

• 999/ emergency telecommunications experience or similar – minimum of 1 year.
• De‑escalation skills/experience.
• Strong focus on safety and attention to detail.
• Excellent problem‑solving and decision‑making skills.
• Ability to work effectively in a fast‑paced, ever‑changing environment.
• Strong customer service, de‑escalation, communication and interpersonal skills with 2 years experience.
• Adaptability to new technologies and processes.
• Ability to self‑correct and learn from previous mistakes.
• Maintain safety compliance certifications.
• Ability to stay focused and seated for multiple hours at a time.
• Ability to multitask in dynamic situations.
• Schedule flexibility to support a 24/7 operation including holidays.

Benefits

• Annual Salary: £32k
• Private Medical Insurance (PMI) through BUPA
• Dental Insurance through BUPA
• Life Insurance through Canada Life
• Income Protection Insurance through Canada Life
• Pension Insurance through Aviva

DEI

TaskUs is a proud equal‑opportunity workplace and an affirmative action employer. We welcome applicants of all backgrounds and provide reasonable accommodations throughout the hiring process.

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