Desktop Engineer

Salary: £35,000 – 35,000 per year

Requirements

• Working knowledge of Intune and Microsoft Windows 10/11 operating systems
• Desktop hardware architecture knowledge, primarily desktops and laptops
• Basic administration experience with SCCM (MECM) and Active Directory
• Networks experience with an understanding of LAN, WAN, VLAN, and Wi‑Fi technologies
• Knowledge of disk encryption and BitLocker security
• Experience working onsite five days per week in Barrow‑In‑Furness

Responsibilities

• Resolve incidents at second‑line level within SLA targets
• Complete requests and IMACs within SLA targets
• Handle escalation responsibilities, keeping escalation rates below 2% per incident per month
• Maintain CSAT scores above 4.5 out of 5 for incidents handled each month
• Communicate proactively with the Service Desk and Level 3 teams
• Carry out NSR tasks within agreed timescales
• Support project and desktop support team tasks as assigned
• Investigate and resolve incidents, including pre‑empting automation where applicable

Technologies

• Active Directory
• Hardware
• Support
• LAN
• Security
• Windows

About the Role

We are a global consultancy with a well‑established team of over 1,000 consultants on assignment across 20 clients worldwide. Our UK operation is growing with ambitious expansion plans, and we are part of a wider group with a collective turnover of $20 billion a year. We work with major clients across the UK in multiple industries and take a personal approach with both our clients and our employees. We are passionate about training, technology, and career development, and we offer an inclusive, welcoming environment where everyone can bring their whole self to work. This role is based in Barrow‑In‑Furness and is fully onsite, five days per week.

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