Customer Support Engineer

Overview

• Organizing routine maintenance allocated on a monthly basis
• Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types
• Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System
• Actively drives the achievement of the SLAs/KPIs of the team
• Align personal working practices with the department’s performance targets
• Actively demonstrate compliance with all team targets
• Maintains personal service spares issued and inventory records to the highest standard
• Ensures all anomalies are quickly and effectively reported and resolved
• Ensures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified
• Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis
• Occasional ad hoc travel required – training takes place in the Netherlands, other OneSource sites may require occasional support

Requirements

• HND or equivalent in Electronic Engineering
• Understanding of PLC Programming would be an advantage
• Full UK Driving Licence
• HPLC, Dissolution and GC skills would be beneficial

Certifications & Qualifications

• HND in Electronic Engineering
• Full UK Driving Licence

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