ERP System Analyst

The ERP Analyst is responsible for administration, support, optimization, and continuous improvement of the EMAX ERP system across business functions including manufacturing, inventory management, purchasing, planning, logistics, sales, customer service, finance, and reporting. This role serves as the primary liaison between business users and technical resources to ensure that the ERP solution supports operational objectives, maintains data integrity, and drives process efficiency.

Key Responsibilities

• Maintain and support the EMAX ERP system and related applications.
• Configure ERP modules to meet business requirements.
• Monitor system performance and troubleshoot issues.
• Manage user access, security roles, and permissions.
• Coordinate ERP upgrades, patches, and testing activities with the system provider.
• Perform User Acceptance Testing (UAT).

Business Process Improvement

• Analyze current business processes and identify opportunities for improvement.
• Collaborate with operations, manufacturing, supply chain, logistics, finance, sales and customer service teams to optimize workflow efficiency.
• Recommend and implement ERP system enhancements.
• Develop and maintain standard operating procedures related to ERP processes.

User Support & Training

• Provide daily support to ERP users and resolve system‑related issues.
• Investigate root causes of data and transaction errors.
• Develop training materials and conduct end‑user training sessions.
• Attend team meetings and provide updates to management and colleagues.
• Serve as the first point of contact for ERP questions and support requests.

Data Management & Reporting

• Ensure data integrity across ERP master data, including item masters, bills of material, routings, suppliers, customers, and inventory records.
• Develop and maintain reports, dashboards, and KPIs.
• Support data imports, exports, validation, and cleansing activities.

Project Management

• Participate in ERP implementation, upgrade, and enhancement projects.
• Gather and document business requirements aligned with company policies.
• Coordinate testing activities and user acceptance testing.
• Collaborate with software vendors and consultants to implement solutions.
• Support integration projects with other business systems.

Manufacturing & Supply Chain Support

• Support forecasting, production planning, scheduling, inventory control, purchasing, and shop floor data capture within EMAX.
• Analyze ERP transaction flows impacting production efficiency and inventory accuracy.
• Assist in improving inventory management and material planning processes.

Competencies

• Integrity
• Accountability
• Inclusion
• Innovation
• Teamwork

Qualifications

• Bachelor’s degree in Information Systems, Business Administration, Supply Chain Management, Manufacturing Engineering, or related field.
• 3–5+ years of ERP support, administration, or business systems analysis experience.
• Experience supporting manufacturing ERP systems.
• Experience with EMAX ERP is strongly preferred.
• Experience with data analysis, reporting tools, and SQL preferred.
• Strong understanding of ERP systems and business processes.
• Knowledge of manufacturing operations, inventory management, purchasing, production planning, finance, and costing principles.
• Proficiency in Microsoft Excel and Microsoft 365 applications.

Benefits

• Competitive salary package.
• Performance‑based bonus plans.
• Health and wellness incentives.
• Employee Stock Purchase Program.
• Community outreach programs / charity events.
• Employee Resource Group.

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